This is a sample page.
Return Conditions
- Products must be applied for return within 7 days (from the date of receipt), and remain unused with original packaging intact (including accessories, manuals, warranty cards);
- Returns are not accepted in the following cases:
- Opened and used software or system disks;
- Human-damaged hardware (e.g., cracked screen, water damage);
- Products affected in secondary sales due to personal reasons (e.g., “don’t like it,” “wrong model purchased”).
Return Process
1.Email returns@techzone4u.co.za, stating the order number, reason for return, and attaching product photos;
2.We will respond within 2 working days and provide the return address (Johannesburg Warehouse: [Specific Address]);
3. You are responsible for return shipping costs (if due to product quality issues, we will reimburse the shipping fee);
4. After the product is inspected and approved, refunds (returned to the original payment method) or exchanges will be processed within 14 working days.
Refund Instructions
- The refund amount is the original product price (excluding shipping and insurance fees);
- If purchased with a promo code, the refund will be calculated based on the actual amount paid.
Exchange Policy
- If the product you received has quality issues or the wrong model, we will replace it with the same product for free;
- If you need to exchange for another model, you will need to pay the price difference based on the new product price.
Exceptions
- Promotional and clearance items only support exchanges, not refunds;
- Customized products (e.g., laptops with engraved text) are not accepted for return or exchange without quality issues.
