1. Collection of Personal Information

We collect information you provide during shopping and inquiries, including but not limited to:

a) Name, email address, phone number, delivery address;

b) Payment information (processed by third-party payment platforms; we do not store bank card details);

c) Device information (e.g., IP address, browser type, for website optimization and security);

d) Purchase history, browsing behavior (for personalized recommendations and order tracking).

2. Purpose of Information Use

We use your information to:

a) Process orders, deliver products, and provide after-sales service (e.g., computer warranty inquiries);

b) Send order updates and promotions (you can unsubscribe via email at any time);

c) Ensure website security and prevent fraud;

d) Comply with legal obligations under South Africa’s Protection of Personal Information Act (POPIA).

3. Information Sharing and Protection

We only share your information with the following parties when necessary:

a) Logistics partners (e.g., Aramex, The Courier Guy) for delivery;

b) Payment service providers (e.g., PayFast, PayPal) for transaction processing;

c) Legal authorities (when legally required).

d) We use SSL encryption to protect your data, and all employees are bound by confidentiality agreements.

4. Your Rights (Under POPIA)

You have the right to:

a) Access, correct, and delete your personal information;

b) Object to direct marketing and request restriction of information processing;

c) Lodge a complaint about our information processing practices (contact the South African Information Regulator at: www.popia.org.za).

5. Data Retention Period

a) Order information: Retained for 5 years after order completion (in compliance with South African tax record requirements);

b) Marketing information: Stopped being stored immediately after you unsubscribe.

Contact Us

For inquiries, please email: privacy@techzone4u.co.za